Elite Havens - Concierge

Concierge

When you stay at an elite haven, you have the immeasurable advantage of having the Elite Havens’ Concierge team at your service. Our able team is on hand to suggest, book and arrange unique experiences which will go a long way in making your holiday memorable. Everybody knows Phuket for its nightlife but did you know that it was also labelled the ‘City of Gastronomy’ by UNESCO? Ask the Concierge to book you a spot on the coveted ‘Chef’s Tour of Old Town’, where you get a chance to explore Sino Portuguese architecture while sampling hidden street eats that only locals know about. They can also help you secure that elusive restaurant reservation or gain VIP access to some of the island’s most exclusive venues. Or you could Explore Phuket at your own pace with a personal guide. Get local insights into the history and culture of the island and the significance of some of the blessings that are bestowed at the temples.

Adventure enthusiasts will love wakeboarding along Anthem Wake Park’s 650-metre track with music and training included. Or perhaps a bike tour where you pedal through plantations, jungles and fishing villages, exploring the island’s natural beauty. What’s an island holiday without getting wet? The Andaman Sea is a treasure trove of corals and marine life and Phuket has a slew of islands nearby where you can snorkel and marvel at the underwater world. Phuket ranks as one of the world’s top 10 scuba diving destinations, and for good reason. The spectacular reefs, variety of aqua life and an array of dive spots make it a favourite amongst scuba divers of all levels. The Concierge will be happy to make all the arrangements for you, luxury yacht included, or can offer insights into which charter to select from the many available.

Speaking of luxury yachts, the team can also help you hire a fully crewed sailboat to explore Phuket’s best kept secrets, in complete luxury. Or perhaps a long tail boat to go island hopping and visit some of the stunning islands in picturesque Phang Nga Bay. Get that perfect holiday picture against the limestone cliffs and enjoy a picnic lunch on one of the spectacular islands. A memorable day, to say the least.

Take advantage of the tropical weather and tee off at one of the many golf courses on the island, each more scenic than the other, featuring water bodies, natural hazards like towering trees and even one which is designed along the terrain of an old tin mine! Tee off times can be booked by the Concierge team and transfers arranged, so that you can concentrate solely on your game.

One of the most unique experiences on the island is a visit to Phuket Elephant Sanctuary, a haven for retired and rescued elephants. The Elite Concierge can book you on a half-day or full-day tour wherein you can observe the gentle beasts go about their daily chores. What more, you are given the opportunity to feed them, an up-close-and-personal moment that you are sure to remember.

The Concierge can also arrange for a range of services at your villa. Pamper yourself with a massage by the pool by a professional masseuse, centre yourself with a yoga session or even take a private healing lesson with a skilled therapist. Whatever it is that gets you going, it can all be arranged. From small things like your favourite foods and beverages pre-stocked in the villa when you arrive, to entertainers and decorations to delight your group for a special occasion, at elite havens, we go the extra mile to ensure all your wishes are fulfilled.

Guest Reviews

  • February 23rd, 2020 - February 29th, 2020

    I had a group of family and friends travel to Thailand from DC for my 50th The villa is awesome! You must experience WaWa - the great property manager - accommodated all our needs even in short notice. Taz, the chef, is amazing, food was very delicious. Mary was on point with keeping all things in order with the villa. I would definitely stay here again and recommend to all.

    Tina T, United States
  • February 2nd, 2020 - February 4th, 2020

    Thanks for villa providing us this wonderful service. And the housekeeper Mym is very friendly. We really have a great time here. Hope to get back.

    Xuedong L, China
  • January 23rd, 2020 - January 28th, 2020

    Thank you for the wonderful service throughout the five days. We had lots of fun and laughter. The foods was great and the villa looks really new and clean. Overall, I really enjoyed everything here. Especially the pool, maybe you could provide us with more floaty toys. Thank you! Bye!!!

    Cindy I, Singapore
  • January 16th, 2020 - January 19th, 2020

    We sincerely thank you for excellent service, great food and all your patience in us. Thank you for making so many cocktails. We had a great party weekend.

    Linda R, Singapore
  • December 24th, 2019 - December 30th, 2019

    The pool is fabulous and the staff are very nice! Lovely place! Thank you so, so much for everything you have done for us - the food, the service, the hospitality, and the kindness all of you have shown to us. Thank you Mimi and Khun Mary for looking after this massive house! I love it! Our stay here for six days has been absolutely unforgettable. There is so much to do: explore the house, swim in the fantastic pool, and enjoy the serenity of the Andaman Sea and the rain-forest above.

    Govind D, Sri Lanka
  • December 14th, 2019 - December 18th, 2019

    We had great food and service from all the staff in the villa. Delicious Thai food and excellent service.

    Shin Hwee C, Singapore
  • November 10th, 2019 - November 22nd, 2019

    Thank you for all. We spent beautiful days in the amazing villa. The staff are sweet and professional, the food in the villa was just delicious, nothing bad to write, only beautiful things.We come 3 to 4 time each year to Thailand, and this trip in this villa for sure was our best trip ever. One more time Thank you.

    Dhénin L, China
  • November 7th, 2019 - November 10th, 2019

    Every staff in the house have done a great job to provide good service. The house is clean, basically well maintained, food also good.

    Carmen C, Hong Kong
  • October 8th, 2019 - October 13th, 2019

    We stay at One Waterfall Bay for a work retreat and it was absolutely fantastic! The staff were incredibly attentive and helpful with any request. We can not recommend them hightly enough! The meals were the best that we ate in the whole of Phuket. A special mention to Mym for all of her hard work and dedication. We would absolutely stay here again!

    Sabri S, Australia
  • October 4th, 2019 - October 7th, 2019

    Celebrating Errna’s Birthday. We have had an amazing time in One Waterfall Bay. Everything was fantastic. The staff are so helpful. The food was delicious, really do not want to go home! Thank you to all the staff at One Waterfall Bay. A fantastic place to spend a FAB weekend with friends. A Huge Thank you to all the fabulous staff! A fantastic way to celebrate my birthday. Stunning villa. Many thanks.

    Errna, British Antarctic Territory
  • August 21st, 2019 - August 25th, 2019

    Thank you to team of One Waterfall Bay for super hospitality, service and amazing food.

    Singhania S, Australia
  • April 23rd, 2019 - April 27th, 2019

    Thank you to you for all your help. We have a wonderful stay here. Thank you Lily for all support and arrangements. Thank you to chef Touch - the food is gorgeous. Thank you Mary and your team - we will miss the different napkin folding for every meal. 5 days and 4 nights stay is never enough. We miss you team.

    Connie C, Hong Kong
  • April 8th, 2019 - April 14th, 2019

    Thank you for an amazing stay. The villa is amazing and a fantastic space for several families to enjoy together. The staff have been great and have made our stay all the better. A special thank you to Mym, Mary, the cook and our driver.

    Howard B, United Kingdom
  • March 29th, 2019 - March 31st, 2019

    Thank you so much for taking such good care of us. Everything was perfect from beginning to end. Chef - the food was absolutely delightful, it was amazing. The service was seamless and very warm. Thank you all very much for making this weekend a great one.

    Candice M, Singapore
  • February 18th, 2019 - February 25th, 2019

    Big thanks for making our group feel at home in One waterfall bay. Our stay was fabulous - the staff were fantastic, the chef and food wonderful. Thank you all for making special memories for the six of us. Till next time.

    Mark B, Singapore
  • February 11th, 2019 - February 14th, 2019

    Blue sea, beautiful scenery, a happy family. We enjoy the cleanliness of the mountains, thank you to all staff.

    Lan S, China
  • January 25th, 2019 - February 1st, 2019

    Good view, good staff. Thank you for everything and we will be back again.

    Ping J, Indonesia
  • January 13th, 2019 - January 17th, 2019

    Thank you for great welcoming us. This place was more than just a house and so adorable. It was an excellent place.

    Mohammad A, Kuwait
  • December 8th, 2018 - December 18th, 2018

    We have has staying here one waterfall bay villa. We are a family of 15 and everything was excellent. The rooms were spacious, the spa a bonus, the 2 pool tables a great treat and the ping pong table was an added bonus too. Then there was the swimming pool! Fantastic. We have spent many hours by the pool and in the villa just relaxing. The staff have been attentive to our needs and the food has been absolutely wonderful. standout were the red duck curry, banana fritters, the fried rice. The chef is just a great, great cook. We all wish we would take her home in our suitcase. When we wanted to go out, there was a car for our trips - great! We have loved it. The massages, the shopping trips, explaining Kamala beach, the elephant trip, the zip-lining experience and Phuket Town. We have loved our stay, it was made more pleasurable and more memorable by the staff who were delightful to deal with at all times. Thank you.

    Alida R, Italy
  • November 21st, 2018 - November 25th, 2018

    It was a really great stay here at One Waterfall Bay. We enjoyed the pool, having dinner outside was great. Thanks for all the good care.

    Frank and Marthe, The Netherlands
  • August 20th, 2018 - August 23rd, 2018

    I love Khun Kaew. The every villa staff was amazing. Beautiful villa, great staff and we had amazing time and will come again.

    Akshay K, India
  • April 28th, 2018 - May 2nd, 2018

    We had a wonderful time staying at the villa! All our expectations were surpassed and we had a luxurious stay. The food was excellent and we really enjoyed our stay and can’t wait to return.

    Mansi S, India
  • April 8th, 2018 - April 13th, 2018

    Amazing … This word is describing the staff services, cleanness and organizing. Chef was fantastic in preparing our customized food and we had a golden touch in decoration. Marrie was always exceeding our expectation in services even she doesn’t know, she always willing to learn and serving her best. Sunny was brilliant in organizing all our requirements and she did her maximum efforts to provide the best services. Cleaners very excellent taking care of our room and the villa. Thank you very much for the pleasant stay and for sure we will come back, we feel like we are in our home due to the perfect team.

    Ahmed A, United Arab Emirates
  • March 25th, 2018 - March 26th, 2018

    A wonderful experience, you guys are amazing you made us feel so comfortable and welcome.Thank you so much.

    Richard M, Australia
  • March 19th, 2018 - March 25th, 2018

    A wonderful experience! You guys are amazing and made us feel so comfortable and welcome. Thank you so much.

    Richard M, Australia
  • March 15th, 2018 - March 19th, 2018

    Beautiful stay in paradise. A huge thanks to Katy and all villa staff for being so helpful. A special mention to the chef for the best Thai food. We're back again soon.

    Chris R, Malta
  • February 2nd, 2018 - February 5th, 2018

    We stayed at One Waterfall Bay for 3 nights as we in to attend a friend wedding at Paresa Hotel. From the moment we stopped the van, we were all in the stunning villa from the 6 bedrooms, beautiful Jacuzzis en-suite rooms, the amazing swimming pool, cinema room, pool table, jacuzzi, steam room - and the hospitality of all staff who were very helpful. The chef, the cleaners and especially Lily and Mary who was a superb! We are leaving today and we will really miss this place! Thank you One Waterfall Bay for loving us!

    Perri C, Hong Kong
  • December 3rd, 2017 - December 9th, 2017

    Thank you so much! It was really good trip. It is very nice villa. Good staff, good environment and very tasty food. Hope to back again here!

    Aleksander I, Thailand
  • November 24th, 2017 - November 27th, 2017

    This a fantastic trip to this great island and this a beautiful villa, a professional staff. Over the years, and wherever I traveled, I haven’t had an experience like what I live in this villa. Thank you a lot One Waterfall Bay. Thank you a lot manager, Lilly. Thanks a lot to the staff. Hope to see you soon again and again.

    Abdulrahman A, Saudi Arabia
  • November 16th, 2017 - November 20th, 2017

    You did fantastic job. Thank you for your personalized care. The whole experience at One Waterfall Bay has been amazing. A beautiful environment with beautiful, kind staff. Thank you.

    Karthik N, United Kingdom
  • October 17th, 2015 - October 24th, 2015

    The villa itself was great - immaculately presented, great sized bedrooms and good facilities to keep the kids busy - large pool, table tennis, pool table and the media room. It was very spacious (huge in fact) - lots of room for our 2 families and in fact we could have fitted in another family to join us. The bedrooms on the lower level were a long way from those on the upper level so need to bear this in mind when working out where everyone will stay. The cook was fantastic - she consistently produced amazing food to a very high standard and was very accommodating of all of our requests. Also our food bill at the end of the week was very reasonable. We had a really great week at One Waterfall Bay and would definitely use this villa again should we return.

    Shona Bibby, Singapore
  • May 28th, 2015 - May 31st, 2015

    Pictures do not do justice to this place. It's even more breathtaking in reality and the staff (especially the driver) are amazing. They are extremely accommodating and show quality in their work. We had young children with us and they enjoyed the space and facilities. Thank you for the best holiday, we will be back!

    Leeanne S, Singapore
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